A flight-critical failure mode, traced back to our component after years of investigation. An 18-month redesign the customer needed in a fraction of the time. Delivered in six.
A field failure mode was traced back to our component after years of investigation. I led the root-cause work, including live teardowns with the customer on-site. Every confirmed failure meant an engine pulled off the wing for repair. That was real, direct cost, and very little patience from the operators flying those business jets.
Eighteen months was the honest estimate for the redesign. Due to the critical nature of the failure, the cost of repair, and the implications for the customer, it was imperative to deliver the program as efficiently as possible. The customer requested a critical design review four months from kickoff, and stayed engaged throughout the program to accelerate the review process, including an engineering manager who came on-site three to four times, more than his role would normally call for.
I mapped the real critical path myself. The bottleneck wasn’t the engineering. It was long-lead test parts and review cycles that had been built in from a slower prior experience with this customer. Rather than absorb that quietly, I was transparent about where their own review cycles were adding time.
Transparency and a trusting relationship with the customer matter more to an efficient outcome than anything else. Building that rapport is what let us communicate honestly, keep the customer engaged, and cut wasted time out of the review cycles.
I chose to qualify by similarity and analysis over new physical testing wherever it was defensible. That meant reconstructing evidence from sparse, disorganized legacy documentation, but it kept the schedule honest instead of padding it with tests we could justify avoiding.
Six months of daily customer meetings. Every workstream ran in parallel: testing, documentation, procurement, manufacturing. I was doing the engineering and the program management at the same time.
Much of the job was reading each person in the room, technical and non-technical, internal and customer-facing, and adjusting how I communicated so people felt included and bought into the approach and the overall outcome of the project.
Delivered in six months. More than $4M in avoided replacement costs. Just as important, the customer relationship came out of a genuinely stressful program stronger and more trusting than it started.

